Our Privacy Commitment

This Privacy Notice explains how Parsons & Pear (“Parsons & Pear”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you interact with our website or contact us for garden and property care services.

We value your privacy and are committed to keeping your personal information safe, secure, and transparent. We may update this policy from time to time by publishing a new version on our website. Please check occasionally to stay informed. If you have any questions about this Privacy Notice or how we handle your personal data, please contact us at:📧 privacy@parsonsandpear.co.uk

Who We Are

Parsons & Pear provides garden and property care services across the Surrey Hills, including Peaslake, Shere, Holmbury, and surrounding areas. Business Address (for correspondence):Parsons & Pear, Peaslake, Surrey Hills, United Kingdom

Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Parsons & Pear is the data controller for all personal data collected through our website and service communications.

What Information We Collect

When you interact with us through our website, phone, or email, we may collect the following personal information:

• Contact Data: Your name, email address, and phone number.
• Service Information: Details you provide when booking a garden visit, making an enquiry, or requesting a quote.
• Marketing Preferences: Your consent or preferences for receiving news, offers, and updates about our services.
• We do not collect or store payment information through our website.

How We Collect Your Information

We collect your personal data when:

• You complete a contact form or booking form on our website.
• You contact us directly via phone or email.You consent to receive marketing or service updates from us.

We may also collect technical information such as browser type and device data (via Google Analytics) to help us improve our website experience.

How We Use Your Information

We use your personal data to:

• Provide and manage our services, including booking visits, confirming appointments, and communicating about your garden or property care.
• Respond to enquiries or requests for quotes.
• Send you relevant marketing communications if you have opted in to receive them.
• Maintain records of enquiries and completed work for customer service and quality assurance.
• Comply with legal obligations and protect against fraud or misuse of our website.

We will only process your data where we have a lawful basis to do so — usually contractual necessity (to perform a service you requested) or legitimate interest (to provide relevant service information). You can opt out of marketing communications at any time by contacting us directly.

Who We Share Your Data With

We do not sell or share your personal data with third parties for marketing purposes. We may share limited data with trusted third-party providers who help us operate our business, such as:

• Website hosting and email service providers (for contact forms and communication).
• Analytics providers (for anonymous website usage data).

These third parties are required to handle your information securely and in accordance with data protection law. In some circumstances, we may need to share personal data with law enforcement or regulatory bodies where legally required.

Security

We have implemented appropriate security measures to protect your personal data from loss, misuse, unauthorised access, or disclosure. While we take strong precautions, transmission of data over the internet is not completely secure. Any information sent to us electronically is done at your own risk, but once received, we apply strict procedures to safeguard it.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal or tax requirements. Typically, we retain contact and service records for up to six years after our last interaction with you. If you request deletion, we will remove your information unless retention is required by law.

Children’s Privacy

Parsons & Pear does not knowingly collect data from individuals under the age of 16. If you believe a child has provided us with personal data, please contact us immediately and we will remove the information.

Cookies

Our website uses cookies to enhance your browsing experience and measure traffic (via Google Analytics). You can choose to accept or decline cookies when you visit our website. For more details, please see our separate Cookie Policy.

Changes to This Policy

We may update this Privacy Notice periodically. The most recent version will always be available on our website with the date of last update.

Contact Us

If you have any questions about this Privacy Notice or how we handle your data, please contact us:📧 privacy@parsonsandpear.co.uk